Regulations

§1. General Provisions

1. These Terms and Conditions govern the short-term room rental services provided by Antonina Karotka‑Konopka operating under the business name Villa Antonina, Obrońców Westerplatte 36A, 81‑706 Sopot, Poland, Tax ID (NIP): 524‑127‑86‑33.
2. Making a reservation, paying for a stay, or checking in constitutes acceptance of these Terms and Conditions.
3. These Terms apply to all Guests staying at Villa Antonina.
4. Villa Antonina makes every effort to ensure a comfortable, safe and peaceful stay.
5. Guests shall comply with applicable fire safety regulations and these Terms and Conditions.

§2. Reservations and Payments

1. Reservations may be made via the website, e-mail, telephone or external booking systems.
2. A reservation is confirmed upon payment in accordance with the selected offer.
3. The price includes the services specified in the booking confirmation.
4. Villa Antonina reserves the right to refuse a reservation or check-in if payment has not been made.
5. VAT invoices are issued only upon request made during booking or before payment.
6. Invoice details, including the Tax Identification Number, must be provided before payment.
7. Invoice details should be sent to hotel@villaantonina.pl.
8. The invoice will be issued within the time limits required by tax law and sent to the Guest's e-mail address or made available at reception.

§3. Local Resort Fee

1. A local resort fee is collected in accordance with applicable laws and resolutions of the City of Sopot.
2. The fee is collected on behalf of the Municipality of Sopot and does not constitute income of Villa Antonina.
3. The amount of the fee is determined by applicable regulations.
4. The current fee is communicated during booking and is available at Villa Antonina.
5. The fee is charged for each commenced day of stay.

§4. Check-in, Check-out and Accommodation Day

1. Check-in is based on a valid reservation.
2. Guests may be asked to present an identity document.
3. Check-in starts at 3:00 p.m. and check-out ends at 11:00 a.m.
4. Requests to extend a stay should be submitted by 9:00 a.m. on the scheduled departure date.
5. Extensions are subject to availability and prior approval.
6. Luggage storage may be available before the room is ready.
7. Guests planning to arrive after 7:00 p.m. must contact Villa Antonina in advance.

§5. Cancellation Policy

1. The reservation concerns accommodation services for a specific stay period.
2. Under applicable consumer regulations regarding accommodation services provided on specific dates, no statutory withdrawal right applies.
3. All direct reservations are non-refundable.
4. In the event of cancellation, paid amounts are non-refundable.
5. No refund is due for shortened stays, early departures or no-shows.
6. Villa Antonina may, at its sole discretion, approve a change of stay dates due to illness, force majeure or other exceptional circumstances, subject to availability and current rates.

§6. Occupancy and Subletting

1. Guests must provide the correct number of persons staying.
2. Additional persons require prior approval.
3. Unregistered visitors may stay on the premises only with staff approval.
4. Subletting or transferring a room to third parties is prohibited.
5. Parties, events and gatherings require prior approval.

§7. Children and Minors

1. Children and minors must remain under the supervision of parents, legal guardians or authorized adults.
2. Parents and guardians are fully responsible for children and any damage caused by them.
3. Villa Antonina does not provide childcare services.
4. Villa Antonina applies Child Protection Standards in accordance with applicable law.
5. Proof of guardianship may be requested when necessary.
6. Child Protection Standards are available upon request.

§8. Room Cleaning

1. To support environmental sustainability, rooms are not cleaned daily.
2. Cleaning is provided upon request.
3. Guests should place the 'Please clean my room' sign on the outside of the room door.
4. Cleaning services are provided until 2:00 p.m.
5. Absence of the sign means no cleaning is requested for that day.

§9. Pets

1. Pets must be declared in advance.
2. Pets are subject to an additional fee according to the current price list.
3. The owner is fully responsible for the pet and any damage caused.
4. Dogs must be kept on a leash in common areas.
5. Muzzles may be required if an animal poses a risk.
6. Only healthy pets with valid vaccinations are accepted.
7. Pet owners must clean up after their animals.
8. Pets should not be left unattended if they may disturb other Guests or cause damage.
9. Villa Antonina may refuse aggressive animals.
10. Failure to declare a pet may result in an additional charge.

§10. Parking

1. Parking is available for an additional fee.
2. The number of spaces is limited.
3. Parking spaces cannot be reserved in advance.
4. The car park is not supervised.
5. Villa Antonina is not liable for vehicles or items left in vehicles, except where liability is required by law.

§11. Smoking Ban

1. Smoking, e-cigarettes, heated tobacco products and similar devices are prohibited throughout the property.
2. Violation of the smoking ban results in a PLN 500 cleaning fee.

§12. Safety

1. The use of candles, incense, personal heating devices and open flames is prohibited.
2. Personal cooking appliances may not be used without consent.
3. Guests are fully liable for damage resulting from violations of these rules.

§13. Quiet Hours

1. Quiet hours apply from 10:00 p.m. to 7:00 a.m.
2. Guests must respect the right of others to rest.

§14. Wi‑Fi

1. Free Wi‑Fi is provided.
2. The network may only be used in compliance with applicable laws.
3. Guests are responsible for their use of the network.

§15. Guest Liability

1. Guests are financially liable for damage caused by themselves, persons under their care, or their pets.
2. Villa Antonina may charge the Guest for repair or replacement costs.

§16. Liability for Guests' Property

1. Villa Antonina is liable for loss of or damage to property brought by Guests in accordance with applicable provisions of the Polish Civil Code.
2. Liability is excluded where loss results from force majeure, the nature of the item, or the fault of the Guest or accompanying persons.
3. Valuables, cash and documents may be deposited for safekeeping upon request.
4. Guests should adequately secure their personal belongings.

§17. Refusal of Further Services

1. Villa Antonina may refuse further services to a person who seriously breaches these Terms, disturbs other Guests, behaves aggressively, or endangers people or property.
2. In such cases, no refund will be provided for the unused part of the stay.

§18. Complaints

1. Complaints may be submitted in person or by e-mail to hotel@villaantonina.pl.
2. Complaints will be reviewed within 14 days of receipt.

§19. Personal Data

1. The data controller is Antonina Karotka‑Konopka operating as Villa Antonina.
2. Personal data are processed for reservations, provision of services, accounting and legal obligations.
3. Detailed information is available in the Privacy Policy.

§20. Final Provisions

1. The current version of these Terms is available at Villa Antonina and on its website.
2. Matters not regulated herein shall be governed by Polish law.
3. Villa Antonina reserves the right to amend these Terms and Conditions.